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Versa 2 won't track my heart rate or AZM

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‎05-26-2022 04:06 - last edited on ‎05-26-2022 06:29 by Fitbit Moderator

‎05-26-2022 04:06 - last edited on ‎05-26-2022 06:29 by Fitbit Moderator

Hi I’ve had my Versa 2 for 2 and a half years now.  Last week it stopped recording my heart rate zones when I am working out and when I’m sleeping it’s still tracking it but it’s not breaking it down for me.  It’s not recording my active minutes, occasionally it will still do my heart rate, but not every time.  I’ve tried cleaning it, resetting it, updated it, reset to factory settings and a new strap too.  Has anyone else had anything similar? Thanks.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎05-26-2022 06:02

‎05-26-2022 06:02

I can’t get any answers. I’ve tried for over a week to follow every step, still nothing. I had hoped someone could help. The only reason I have Premium is because of the detailed information. I’m about to just stop that. No need to pay for a feature I can’t get to work 🤷‍:female_sign:

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‎05-26-2022 07:56

In response to Kpitts1972

‎05-26-2022 07:56

So annoying isn’t it! Must be worse when your paying premium as well.  

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‎05-26-2022 12:07

In response to hev3

‎05-26-2022 12:07

I just went ahead and canceled the Premium. It’s not worth the headache.
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‎05-26-2022 12:08

In response to hev3

‎05-26-2022 12:08

I went ahead and canceled my premium. It’s not worth the headache. 

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