Versa 2 won't track my heart rate

[Xashos]

Hey I purchased my watch May 2019 so I wouldnt say it"s very old but it has stopped picking up my heart rate and sleep data for the last few wks now and I've notcied the green lights at the back of the watch aren't flashing anymore.  I have followed the recommended steps but nothing has worked.  Can I return it to be fixed?

With thanks

Aisling

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Xashos. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to what you've done, I'd recommend following the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

[Xashos]

Hey there,

Thanks for the suggestion I have followed these steps and it did not work
for me?

Is there an address to return to and get it fixed?

[MarreFitbit]

@Xashos I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. They will tell you what's next.