help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't track my heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-20-2021 17:54 - last edited on ‎09-20-2021 18:21 by Fitbit Moderator

‎09-20-2021 17:54 - last edited on ‎09-20-2021 18:21 by Fitbit Moderator

Hi! I have restarted and even done a factory reset reset and still my heart rate is not picking up, nor is the active sensor. The lights on the back are not on. What can I do? Thanks!

 

Moderator Edit: Personal info removed

Best Answer
Labels:
1 REPLY 1

‎09-20-2021 18:21 - edited ‎08-11-2023 07:03

‎09-20-2021 18:21 - edited ‎08-11-2023 07:03

Hi there, @ecgutsch. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes