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Versa 2 won't track my heart rate

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‎02-03-2022 12:10 - last edited on ‎02-04-2022 05:45 by Fitbit Moderator

‎02-03-2022 12:10 - last edited on ‎02-04-2022 05:45 by Fitbit Moderator

I have tried 

Cleaning it

Factory resetting which got it to work for half a day but was definitely not accurate 

Restarted a million time

Turned the heart rate toggle on and off

And it's still not working which puts all of my other stats off so it's pretty useless to me now. Any other suggestions?

 

Moderator Edit: Clarified subject

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‎02-04-2022 05:47 - edited ‎08-24-2023 04:07

‎02-04-2022 05:47 - edited ‎08-24-2023 04:07

Hi there, @Kjg567. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.  We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen you contacted our Support Team before posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

Maria | Community Moderator, Fitbit


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