Versa 2 won't track my heart rate

[BlazeOfGlory99]

I just got my Versa 2 and the heart rate doesn’t work. I try to bring it up and it doesn’t say anything and is grayed out on the watch. 

Moderator Edit: Clarified subject

[Guy_]

Hi @BlazeOfGlory99  - did you try going into watch Settings and check Herat rate is turned on?

[BlazeOfGlory99]

It’s on. I shut it off for 39 secs then turned it back on. I cleaned the back. I’ve just done a factory reset but have to wait for Wi-Fi password in the morning.

Sent from my iPhone

[MarreFitbit]

Hi there, @BlazeOfGlory99. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2.

As with all heart-rate tracking technology, accuracy is affected by personal physiology, device location on your arm, and type of movement. For a more accurate heart-rate reading:

• Wear your Fitbit device on top of your wrist, and make sure the back of the device is in contact with your skin.
• When you’re not exercising, wear your device a finger’s width above your wrist bone.

• During exercise, wear your device a bit tighter and higher for an improved fit. The band should be snug but not constricting (a tight band restricts blood flow, potentially affecting the heart-rate signal). Many exercises such as bike riding or weight lifting cause you to bend your wrist frequently, which could interfere with the heart-rate signal if the watch is lower on your wrist.

To resolve common issues, make sure you've followed our troubleshooting steps in What factors can affect my heart-rate reading on my Fitbit device?

Hope this helps. 

[BlazeOfGlory99]

I’m wearing it right. The heart rate info is just grayed out. Like it’s disabled but it’s. Not. I even turned it off for 30 seconds and back on and when that one too tieless no results I factory reset it. Nothing still

Sent from my iPhone