Versa 2 won't track my heart rate

[Lizzy300]

Hello I've just purchased a fitbit versa 2 (second hand) and the heart rate mo it or isn't working does anyone no how to get it to work or is it duff?

Moderator Edit: Clarified subject

[JohnnyRow]

"the heart rate mo it" - no idea what that means.

Check in Settings that heart rate is not turned off.

[MarreFitbit]

Hi there, @Lizzy300. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Versa 2.  @JohnnyRow I think she meant "hear rate monitor (mo it or)". 

It seems like the heart rate setting might be turned off.  So, on your Versa 2, open the Settings app > Heart Rate > tap to turn the setting On.

If the above doesn't describe your issue, please try the following steps:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more detailed information, see: What factors can affect my heart-rate reading on my Fitbit device?

Hope that helps.

[Lizzy300]

Hi yes it heart rate monitor, I've checked settings gs etc and it's turned on but there's still no sensor lights from the back 

Update: Hi thankyou for ur reply I did all of this as still no joy 😔 I factory rest my watch and still no sensor lights from the back 

Moderator Edit: Merged posts

[MarreFitbit]

@Lizzy300 I appreciate you had followed the tips and recommendations provided above. I understand how you must be feeling. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online again (as I've seen that your chat got disconnected) or give us a call. Click here to get connected.