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Versa 2 won't track my heart rate

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I just bought my Versa 2 last week and I can't get it to track my heart rate while it's on my wrist.  The green light is blinking, and it will show my HR if I put my finger on the sensor, but won't work while I'm wearing it.  I've tried rebooting it and made it looser on my wrist, and tighter on my wrist but it still won't work.  

 

 

Moderator Edit: Clarified subject

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Hi there, @deputydeadeye. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you haven't done so yet, please see What factors can affect my heart-rate reading on my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


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None of that has helped.  Ironically it worked for about a day right after I made the above post but hasn't worked since.  It hasn't tracked my sleep at all.  What is my next step since this is a new Fitbit?

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