Versa 2 won't track my heart rate

[LoChristine]

Versa 2 stopped tracking heart rate. I have tried all the tips, I factory reset it several times and it would work for a moment then stop. Any ideas?

Moderator Edit: Clarified subject

[Guy_]

Hi @LoChristine - this may be a clock face fault, especially if you reinstalled the same clock face after the factory reset.

To check, swipe up the watch face and see if heart rate is showing, if it is then change the clock face.

If it isn't check in the watch Settings that heart rate is on, and also try to toggle it once off and once on.

If none of that works the watch may be faulty and there may be other symptoms, like shorter battery life?

[MarreFitbit · Accepted solution]

Hi there, @LoChristine. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue wit your Versa 2 before reaching out. 

If the steps recommended by @Guy_ don't work, I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.