02-05-2023
18:30
- last edited on
02-06-2023
06:51
by
MarreFitbit
02-05-2023
18:30
- last edited on
02-06-2023
06:51
by
MarreFitbit
Versa 2 stopped tracking heart rate. I have tried all the tips, I factory reset it several times and it would work for a moment then stop. Any ideas?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
02-06-2023 06:57 - edited 03-09-2024 05:47
02-06-2023 06:57 - edited 03-09-2024 05:47
Hi there, @LoChristine. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue wit your Versa 2 before reaching out.
If the steps recommended by @Guy_ don't work, I'd recommend trying the following steps to make sure your heart rate is working:
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
02-05-2023 19:43
02-05-2023 19:43
Hi @LoChristine - this may be a clock face fault, especially if you reinstalled the same clock face after the factory reset.
To check, swipe up the watch face and see if heart rate is showing, if it is then change the clock face.
If it isn't check in the watch Settings that heart rate is on, and also try to toggle it once off and once on.
If none of that works the watch may be faulty and there may be other symptoms, like shorter battery life?
Author | ch, passion for improvement.
02-06-2023 06:57 - edited 03-09-2024 05:47
02-06-2023 06:57 - edited 03-09-2024 05:47
Hi there, @LoChristine. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue wit your Versa 2 before reaching out.
If the steps recommended by @Guy_ don't work, I'd recommend trying the following steps to make sure your heart rate is working:
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...