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Versa 2 won't track my heart rate

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‎02-27-2023 16:04 - last edited on ‎02-28-2023 08:42 by Fitbit Moderator

‎02-27-2023 16:04 - last edited on ‎02-28-2023 08:42 by Fitbit Moderator

The heart rate sensor on my Versa 2 isn't working. Sometimes I can see the heart rate on the watch( sometimes it is greyed out) but it doesn't track for exercise,  sleep or activity . I have restarted the watch. Reinstalled the app and did a factory reset twice. Is there anything else I can try or is it done for?

 

Moderator Edit: Clarified subject

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‎02-28-2023 08:44 - edited ‎07-24-2023 06:15

‎02-28-2023 08:44 - edited ‎07-24-2023 06:15

Hi there, @Momen. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before posting here. 

I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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