Versa 2 won't track my sleep data accurately

[GuardianSean]

I just got a versa 2 to try ans fix my sleep syatus not getting tracked and recorded right on a charge 5 now its only tracking an hour or so and i dont knkw how to fix it any ideas

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @GuardianSean. Thanks for stopping by in the Community Forums and sharing the details about the inconvenience with your new Versa 2. 

Please note sleep stages are based on heart rate data. Since you just got the Versa 2, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

For more information, see the following help articles

• How do I track my sleep with my Fitbit device? 
• How do I track blood oxygen saturation (SpO2) with my Fitbit device? 
• What should I know about health metrics in the Fitbit app?

Hope this helps. 

[GuardianSean]

Thats not the case for my wife she get her sleep data instantly. Mine has been this way since switching to the charge 5 it doesnt seem to sync right to the app i have to manualy add the log to get the correct data if im lucky it will record an hour or 2 or 2 periods of an hour or so not the whole night. I habe tried moving it up my wrist but nothing works.

[MarreFitbit · Accepted solution]

@GuardianSean Thank you for those details. I understand where your concern is coming from. Thanks for already trying moving your Versa 2 placement. 

I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

Additionally, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

After following the steps above I will suggest testing your Versa 2 for the next 3 days and nights to see how it goes. 

Keep me posted.