Versa 2 won't track my sleep score

[collettek98]

I tried all of above and repaired ok. My issue is with sleep score, I've tried all the advice but all I get is sleep duration. Also, I cannot find where to turn off sleep insights. Can you help? Thanks

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @collettek98. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 2.

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see: What's sleep score in the Fitbit app?

With that said, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

About the sleep insights, to turn them off:

1. In the Fitbit app, tap the Today tab, then tap the sleep tile.
2. Tap the gear in the top right.
3. Find the option to turn off sleep insights.

Hope that helps. 

[collettek98]

Thanks very much for your reply. I tried all the above adjustments on my wrist to no avail. I previously had an HR aspire and did get a sleep score until June 2021 then it suddenly stopped. I don't have the option to turn off sleep insights

[MarreFitbit]

@collettek98 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.