Versa 2 won't track my sleep times accurately

[Nutcase714]

I’ve set sleep start time for 10:00 PM and end time for 06:00AM,  but the data only shows from around midnight to 06:00AM. Have I done something wrong?

Moderator Edit: Clarified subject

[Guy_]

Hi @Nutcase714  - if you set a Sleep schedule for those times, the watch still checks your patterns to detect when you actually sleep.

If you think it is not working properly try a Shutdown from the watch Settings, About menu. Wait at least 10 seconds before placing on the charger to restart and charge it.

[MarreFitbit]

Hi there, @Nutcase714. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your sleep data. 

As a first approached, I'd recommend to sync your Versa 2 to the app after waking up. This will help to make sure that all your data is sync properly. 

Also, note that your time asleep is calculated by subtracting your time spent awake and restless from your overall tracked sleep time. For example, if you slept 8 hours but woke up 2 times for 15 minutes each, your time asleep would be 7 hr 30 min.

To learn more about your time asleep in sleep stages, see What should I know about Fitbit sleep stages?

Edit or delete sleep logs in the Fitbit app. For instructions, see How do I add, edit, or delete Fitbit data and activities?

[Yoper]

I've been having the same issue for the past 3 weeks, and my Versa 2 is only 5 weeks old.  It tracked my sleep perfectly for the first two weeks then just went haywire.  I've read all the advice, tried all the fixes, but it has completely stopped tracking my sleep now.  I've contacted Support and I was basically told that if I've done all the required fixes, then I can I exchange it for a new one, but based on what's on these support forums I don't think that's going to solve the problem.  Poor product design?  Botched software/firmware update?  Who knows what the problem really is.

[Nutcase714]

Thanks Guy. It did not help. Still only tracking my sleep between midnight and 6:00AM 🤨

[Nutcase714]

Hi, it is not the sleep calculation I have a problem with. This Versa 2 is only tracking my sleep from midnight to 6:00AM. 🤨

[Guy_]

@Nutcase714  -  it is strange, possibly you aren't resting properly till midnight, and that is due to the heart rate detected being as incorrect.

To check try

• turn off the heart rate,
• perform a Shutdown from the watch Settings About menu,
• push the button to start it
• turn on heart rate
• and repeat the Shutdown / restart process.

Wait at least 10 seconds each time before restarting to allow it time to complete the process.

If this doesn't help probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[Nutcase714]

Thanks Guy. Steps preformed. We’ll see what happens in the morning.

[SunnyMagda]

Ein ähnliches problem habe ich auch. Sie rechnet bei mir erst, wenn ich einmal in der Nacht aufgestanden bin, also erst ab ungefähr 04.00 

[Nutcase714]

Ok.... I think I've figured out the problem.

Sleep time is set from 10:00pm to 6:00am.

With Heart Rate enabled, I see only Sleep Time from midnight to 6:00am.

If I disable Heart Rate, I see Sleep Time for the defined timeframe of 10:00pm to 6:00am.

My suspicion is that Heart Rate has a hard 24 hour clock and will not pass midnight.

I work for a software company and we had a similar issue with defining blackout timeframes for alerts.

If we wanted a blackout period to go past midnight we had to define two timeframes. One for xx:xx pm to midnight and a second for midnight to xx:xx am. Customers were not happy with that.

So... To get around the crossing midnight "glitch" they added an option to define a "duration" of hours and minutes when defining a timeframe to allow for crossing midnight without having to create a second timeframe for the entire blackout period.

Maybe Fitbit can do something similar for Heart Rate when both Sleep Time and Heart Rate are enabled?

[Guy_ · Accepted solution]

@Nutcase714  - there is something strange going on as it works normally for most people with heart rate on.

As a first step refresh your Fitbit App with 

• Logout
• Clear storage cache
• Force stop it
• Login

If that doesn't work reinstall it and redo your setups for notifications and anything special.

Note your phone must be a compatible one, if not you won't be able to install it again, so check first.

If all else fails the watch may require a factory reset but be warned if it's not under warranty and breaks you will no longer have a watch.  Factory reset does have a bug in it so can render the watch useless.

[Nutcase714]

Thank you Guy. The phone is compatible. I uninstalled/reinstalled the app on my phone. Did successfully do a factory reset on the Versa 2 and went through the setup again. Will share the results in the morning.

[Nutcase714]

Guy, you’re last set of steps resolved the problem. 🎉. Thank you for all your help.