Versa 2 won't track my sleep times accurately

[Briarbear]

Since the last Fitbit update, my sleep tracking is off.  It will only track the first couple of hours.  For example: I slept from 11:49pm last night until 7:27am this morning.  Versa 2 only tracked from 11:49 to 2:33 this morning and said I was awake for 50 minutes.  This inaccuracy has happened for at least two weeks.  Any suggestions?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Briarbear. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 2. 

As a first approached, I'd recommend to sync your Versa 2 to the app after waking up. This will help to make sure that all your data is sync properly. 

Also, note that your time asleep is calculated by subtracting your time spent awake and restless from your overall tracked sleep time. For example, if you slept 8 hours but woke up 2 times for 15 minutes each, your time asleep would be 7 hr 30 min.

To learn more about your time asleep in sleep stages, see What should I know about Fitbit sleep stages?

Edit or delete sleep logs in the Fitbit app. For instructions, see How do I add, edit, or delete Fitbit data and activities?

If the above doesn't help, I'd recommend restarting your heart rate settings as sleep data is based on your heart rate readings. With that being said, I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Please test your Fitbit device the next couple of nights and let me know if the issue persists.