Versa 2 won't track my steps accurately

[marpin]

Hi! 

I noticed that my versa 2 does not count steps as it should. Namely, it lowers their value by some 30%. What to do with this?

Please help 😊

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @marpin. Thanks for stopping by in the Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 2.

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

• Make sure that your Versa 2 has been linked to your Fitbit account. For more information, see How do I set up my Fitbit device?
• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)
  
  

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. For more information, see: How accurate are Fitbit devices?