help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't track my steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-31-2022 15:53 - last edited on ‎02-02-2022 06:35 by Fitbit Moderator

‎01-31-2022 15:53 - last edited on ‎02-02-2022 06:35 by Fitbit Moderator

Won’t track my steps.started this afternoon tracking then by dinner no increases insteps. Have checked settings on iPad,phone and fit bit.

 

 

Moderator edit: Updated subject for clarity. 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎01-31-2022 20:21

‎01-31-2022 20:21

Hi @Gjbow03  - just in case it's a transient issue try a Shutdown from the watch Settings, About menu. Wait 10 seconds before placing on the charger to restart it and charge it.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎02-01-2022 01:47

In response to Guy_

‎02-01-2022 01:47

Thank you. Let me see what today brings with thus new Fitbit and hope 5ge bugs can be worked out.
Gjbow03

Sent from my iPad
Best Answer
0 Votes

‎02-02-2022 07:38 - last edited on ‎07-20-2024 06:50 by Fitbit Moderator

In response to Gjbow03

‎02-02-2022 07:38 - last edited on ‎07-20-2024 06:50 by Fitbit Moderator

Welcome to the Fitbit Community, @Gjbow03 and thanks for your assistance @Guy_. Thank you for letting us know that you checked your Versa 2 settings on the app and for checking @Guy_'s advise @Gjbow03.

Please confirm that you have set up your watch following the instructions of: How do I set up my Fitbit device? I also send you the User's Manual link, in case you have any doubts.

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer