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Versa 2 won't track neither my heart rate nor sleep

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‎03-07-2021 15:59 - last edited on ‎03-08-2021 06:24 by Fitbit Moderator

‎03-07-2021 15:59 - last edited on ‎03-08-2021 06:24 by Fitbit Moderator

My Versa 2 is syncing ok and sending all the data to the servers. However my RHR should have lowered and has not. Also my Sleep has not tracked last night. 

Spent an hour on Live Chat which was the usual waste of time. Told to wear the watch on my other arm and monitor.....despite it not being hardware. 

Anyone one else having issues?

I have not updated my watch due to all the problems everyone else is having. 

 

 

Moderator Edit: Clarified subject

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‎03-08-2021 06:27 - edited ‎10-14-2023 11:51

‎03-08-2021 06:27 - edited ‎10-14-2023 11:51

Hi there @SunsetRunner. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Since you're contacted our Support Team regarding the issue with your Versa 2, our best recommendation is to keep the interaction with them as they know what recommend next. Please make sure to reply back to the last email you receive from our Support Team so they can continue assisting you.

Maria | Community Moderator, Fitbit


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