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Versa 2 won't track sleep or heart rate

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‎05-21-2020 03:07

‎05-21-2020 03:07

This has been an ongoing issue for me. Sometimes I can fix it with a reboot, but sometimes I can't fix it at all. There's no data for my heart rate or sleep now. I use my Fitbit with Google Pixel. 

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‎06-02-2020 06:04

‎06-02-2020 06:04

Hi @Becca.Byrd, welcome to our Fitbit Community! I'm sorry to hear that your Versa 2 won't track your sleep or heart rate. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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