Versa 2 won't transfer heart rate to Strava

[Bootneck]

I feel I was ripped off. I bought a versa 2;less than 1 month ago on the misguided belief that it would transfer heart rate data to Strava. I was told both by Fitbit and strava that the accounts would link. Yes they do but not heart rate, I’ve been mis sold and I would like my money back as the watch is of no use to me unless it transfers heart rate.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Bootneck, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

I'm sorry to hear that heart rate data won't transfer to Strava. I totally understand how frustrating this is for you and we appreciate your feedback and comments since this helps us to keep improving.

Since you mentioned that you would like to return your watch, I'll send your case to our Support team so they can review it and assist you accordingly. You will receive an email from them soon.

I'll be around if any question arises.