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Versa 2 won't turn after a factory reset

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‎11-19-2020 22:41 - last edited on ‎11-20-2020 06:38 by Fitbit Moderator

‎11-19-2020 22:41 - last edited on ‎11-20-2020 06:38 by Fitbit Moderator

I have bought versa 2 recently. Initially it was working well. Yesterday there continuous blink of logo on the screen. When I contacted support via twitter, I was told to factory reset. When I have done factory reset, my versa is not turning on. I hold back button for 1 min, still no luck. Even I tried plugging to different usb wall sockets and no sign of charging

 

Moderator Edit: Clarified subject

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‎11-20-2020 06:46 - edited ‎10-09-2023 10:11

‎11-20-2020 06:46 - edited ‎10-09-2023 10:11

Hi there @Vishista, welcome to the Community Forums. I'm sorry to hear about your Versa 2's recent behavior, I understand where your concern is coming from and how you must be feeling. Thanks for the details provided in your post and for trying to fix the issue prior to posting here, I'll be glad to continue helping you. 

I've seen you got in touch with our Support Team regarding this issue and they're now helping you based on what you were recommended by our Twitter support. Please keep a lookout in your inbox to the email address associated with this Fitbit account.

Maria | Community Moderator, Fitbit


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