Versa 2 won’t turn back on after shower

[TrishB973]

My versa 2 was only bought at Christmas time and yesterday I wore it into the shower for the first time and now it won’t turn back on. I have tried all the suggested things. Dried it and tried to re charge it but it still won’t come back on. 

[Odyssey13]

Hi @TrishB973  do you see any moisture in the device? Usually if it's gotten soaked, putting it in a dry bowl of rice for 48 hours is suggested before you charge it. Also, clean all the connector points and restart it if possible.

[Guy_]

It is unlikely the Versa 2 is suffering water damage in such a short time, but can't be ruled out.

When you charge it does it get hot, if so then there is a problem and it may need time to dry out inside, probably not the issue though.

Check the restart the watch with the button procedure to make sure you got it right.

[TrishB973]

Hi
Yes we put it in a bowl of rice and then charged it and it came on for
about 30 secs and then went off. We tried the rice again and tried to
charge again but nothing is working
Trish

[TrishB973]

Hi
When you charge it nothing is happening so there is no heat and we tried to
power it by holding the button for 10 seconds but again nothing is
happening.
Thanks
Trish

[Odyssey13]

@TrishB973  I've asked a moderator to stop by to assist you.

[TrishB973]

Ok thanks

[SilviaFitbit]

@Odyssey13 Thanks for your assistance on the thread. 

@Guy_ Thanks for stopping by. 

@TrishB973 Hi there. Thanks for the details mentioned and the troubleshooting tried. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a nice day.