help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't turn on after restart

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-01-2021 10:50 - last edited on ‎02-05-2021 18:36 by Fitbit Moderator

‎01-01-2021 10:50 - last edited on ‎02-05-2021 18:36 by Fitbit Moderator

I reset my versa and now I’m not able to turn it on. Tried all the ways and no response 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-05-2021 18:35

In response to Guy_

‎02-05-2021 18:35

Hello @Dpy, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

 

Looking forward to your reply.

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎02-05-2021 04:31

‎02-05-2021 04:31

Make sure its charging and charged first, though as there are no signs this is not easy but it could just be flat..

 

Though it seems like this is a common issue. Possibly due to a bug in the factory reset which kills the watch.

In which case its probably best to inform Fitbit Support directly. They may be able to help you

Author | ch, passion for improvement.

Best Answer
0 Votes

‎02-05-2021 18:35

In response to Guy_

‎02-05-2021 18:35

Hello @Dpy, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

 

Looking forward to your reply.

Best Answer
0 Votes