help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't turn on after standing under waterfall

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-17-2020 22:44 - last edited on ‎09-18-2020 07:41 by Fitbit Moderator

‎09-17-2020 22:44 - last edited on ‎09-18-2020 07:41 by Fitbit Moderator

 

May be possible wafer damage as it happened after standing under a waterfall

 

 

Moderator Edit: Clarified subject

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-18-2020 07:45 - edited ‎10-03-2023 06:00

‎09-18-2020 07:45 - edited ‎10-03-2023 06:00

Hi there @Claire.W, welcome to the Community Forums. I'm sorry to hear that your Versa 2 stopped working after standing under waterfall, I understand where your concern is coming from. I'll be glad to help you.

I've seen you got in touch with our Support Team after posting here and they already helped you. If you have any questions about the resolution of your case, feel free to contact them back for a further explanation of the information you were provided or you can also check our warranty policies here for a better understanding.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes