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Versa 2 won't turn on after the update

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‎09-06-2020 05:53 - last edited on ‎09-07-2020 14:02 by Fitbit Moderator

‎09-06-2020 05:53 - last edited on ‎09-07-2020 14:02 by Fitbit Moderator

After the install of the update. I powered down my watch. Now it won’t come back on. It was at 57% battery. I put it on the charger overnight. It still won’t power up.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-06-2020 06:02

‎09-06-2020 06:02

Try a Restart and do it several times if necessary.

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‎09-07-2020 14:05 - edited ‎10-10-2023 13:11

In response to SunsetRunner

‎09-07-2020 14:05 - edited ‎10-10-2023 13:11

Hi there @Fretesa, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's behavior after the update and for making sure it has power.

Have you tried what @SunsetRunner recommended? I've seen you contacted our Support Team after posting here regarding this issue. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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