help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't turn on after the update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-24-2021 21:10 - last edited on ‎05-25-2021 03:57 by Fitbit Moderator

‎05-24-2021 21:10 - last edited on ‎05-25-2021 03:57 by Fitbit Moderator

Since a firmware update on 18th May my Fitbit Versa 2 in non responsive and I cannot reset nor get any indication of it charging. Tried the instructions of resetting but cannot do anything it’s almost like the firmware update killed it...

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎05-25-2021 04:01 - edited ‎04-07-2024 06:34

‎05-25-2021 04:01 - edited ‎04-07-2024 06:34

Hi there, @Niccy02. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

However, I've seen you contacted our Support Team after posting here and they've already helped you to solve this issue. 🙂 If you have any further questions or inquiries, feel free to update your support case so they can continue assisting you. 

Have a nice day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎05-27-2021 05:06

In response to MarreFitbit

‎05-27-2021 05:06

Mine is doing the same thing! HR monitor just stopped working, but everything else was fine and it was synced to the app on my phone. I tried all the resets, and even chatted with the customer support. They told me to factory reset it so I did. Now my Fitbit will not connect to the app on my phone, and I went through multiple steps with support with no success. The warranty is expired, and the only option they gave me was to buy a new Fitbit for 35% off. 

 

My FitBit was working fine and synced, except for the HR, and now it is completely useless!!!!! I refuse to buy a new one when it was supports fault that it is now useless.

 

Tried to go back in the chat and first got a error, then was put in a queue where I was second in line, and after an hour and a half, I was still second in the queue. I closed it out and gave up.

 

It seems that multiple people are having the same issue so I think it is a global issue, and I should not have to get a new one.

 

I am so angry and frustrated. 

Best Answer
0 Votes

‎06-01-2021 07:34

‎06-01-2021 07:34

Mine has done the same since the update!

Best Answer
0 Votes