Versa 2 won't turn on after update

[Carter72]

I recently updated my Versa 1, and the next time i went to charge it, a red exclamation point showed up, and now it won't do anything. 

My wife has the same tracker, and hers charges on it fine, but mine will not do anything.   I have tried charging for several hours and holding the button.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Carter72.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following the complete troubleshooting tips at Why isn't my Fitbit device's battery charging? 

Hope this helps!

[Carter72]

I went through all of the listed steps and nothing has helped.

[Clayzone]

Go  directly to the Fitbit website/problem solved. I can relate. 

[LiliyaFitbit]

Thank you for your reply, @Carter72. It's nice to see you around, @Clayzone.

@Clayzone Thank you for your efforts to help. 

@Carter72 I am sorry to hear the issue persists, thank you for your efforts. The best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected. 

See you around.