Versa 2 won't turn on and won't charge

[LEChaka]

My daughter's charged just fine. No signs of life, despite being on charger for 30 minutes. Any thoughts?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@LEChaka, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa 2 since it won't turn on nor take a charge even though you have charged it for 30 minutes.

Please try the troubleshooting steps that are listed in this help article. After trying these steps, charge your Versa 2 for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome! 😀

[UK-Julie]

I’ve followed the advice on the link and the problem remains. This issue has happened before and holding the back button down for 10 seconds has worked in the past. What do I do next?

[JuanJoFitbit]

Hi @UK-Julie, thank you for joining us in this thread and our Fitbit Community. I'm sorry to hear that your Versa 2 i still unable to charge even after trying the troubleshooting steps that I shared above.

I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.