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Versa 2 won't turn on and won't charge

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‎01-22-2020 05:28 - last edited on ‎01-23-2020 06:49 by Fitbit Moderator

‎01-22-2020 05:28 - last edited on ‎01-23-2020 06:49 by Fitbit Moderator

My 2 month old Versa 2 stopped working.  Buzzed like a notification and when I looked a screen and it was black with fuzzy dots (sort of a starry sky in Alaska.  Tried restarting and recharging, but no luck.

Thanks

 

 

Moderator edit: subject for clarity

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‎01-22-2020 07:22

‎01-22-2020 07:22

Contact Customer Support.

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‎01-22-2020 07:22

‎01-22-2020 07:22

Contact Customer Support.

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‎01-23-2020 06:49

In response to SunsetRunner

‎01-23-2020 06:49

@wqd, welcome to our Fitbit Community! Regarding the screen and charging issues that your Fitbit Versa 2 is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that you contacted them as @SunsetRunner suggested via phone. I'm so glad to hear that a solution was provided and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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