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Versa 2 won't turn on and won't take a charge

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‎12-30-2019 03:15 - last edited on ‎12-31-2019 04:53 by Fitbit Moderator

‎12-30-2019 03:15 - last edited on ‎12-31-2019 04:53 by Fitbit Moderator

Got a new one for Christmas but can not get it to charge. Screen black. Any suggestions? Thanks.

 

 

Moderator edit: updated subject for clarity

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‎12-31-2019 04:52

‎12-31-2019 04:52

@spetracca, welcome to our Fitbit Community and congratulations on your new Versa 2. I'm happy to assist you with your watch since it's not taking a charge and won't turn on.

 

I would like to know if your Versa 2 vibrates when you put it on the charger.

 

In the meantime, please try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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