help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't turn on at all

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-06-2022 03:40 - last edited on ‎02-06-2022 10:45 by Fitbit Moderator

‎02-06-2022 03:40 - last edited on ‎02-06-2022 10:45 by Fitbit Moderator

My Fitbit started playing up on friday scrolling through the info in the top left hand corner (heat rate, steps etc). I charged it as it turned off on friday morning without warning of low charge. It continued with the scrolling over the weekend and Monday turned off and is now refusing to turn on at all. What should I do?

 

Moderator Edit: Personal info removed and updated label

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-06-2022 06:16 - last edited on ‎08-23-2024 11:11 by Fitbit Moderator

‎02-06-2022 06:16 - last edited on ‎08-23-2024 11:11 by Fitbit Moderator

Hi @chloeB239  - Probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

If it is still under warranty and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎02-06-2022 10:55 - last edited on ‎02-09-2024 06:58 by Fitbit Moderator

In response to Guy_

‎02-06-2022 10:55 - last edited on ‎02-09-2024 06:58 by Fitbit Moderator

Hi there, @Guy_. @chloeB239 Welcome on board.

@chloeB239 Thanks for the detailed information and your efforts while working on this matter. I'm sorry you're having this experience and just to confirm, have you tried the steps described in this help article? If you have but the issue persists, I'd also recommend contacting our Support team so they can evaluate your options and see what can be done to bring you back on track. They're available via chat and phone, just click here to get connected with them

Best Answer
0 Votes