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Versa 2 won’t turn on but gets hot

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‎05-13-2021 16:14

‎05-13-2021 16:14

My Versa 2 is 18 months old and just randomly started dying a couple of days ago. Having just put it on charge from 0% and left it for 2 hours, I’ve not come back to it not turning on/lighting up at all and now the device is very hot to touch. 

Has anyone else had a similar problem? Surely with the prices being charged for these, the lifespan of a device should be much longer than this?!

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‎05-13-2021 17:08

‎05-13-2021 17:08

Welcome to the Fitbit Community, @NickT87.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox over the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

 

If you have any question, please let us know.

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