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Versa 2 won't turn on/off and shows only “quick links” screen

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‎05-02-2021 09:23 - last edited on ‎05-03-2021 16:53 by

‎05-02-2021 09:23 - last edited on ‎05-03-2021 16:53 by

My Versa 2 will not turn on or off, it will not sync. The only screen I am able to access is the “quick links” screen which comes on when I attempt to shut it down by holding down the power button. Any thoughts? It is 94% charged- that shows up when I put it in the charger. 

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎05-02-2021 10:00

‎05-02-2021 10:00

What happens when you swipe from right edge to the left?

If you find Settings, click on it and got to the bottom, Click About and at the bottom click Shutdown.

Author | ch, passion for improvement.

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‎05-02-2021 14:12

In response to Guy_

‎05-02-2021 14:12

Nothing  happened initially. Suddenly now it is back up and running. Go figure!

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‎05-03-2021 16:57

In response to Mcgf62

‎05-03-2021 16:57

Welcome to the Fitbit Community, @Mcgf62. It’s good to see you in the community and thank you for your help, @Guy_.

 

@Mcgf62 Thanks for the details shared in your post and for already trying to resolve the issue. I am glad to hear the issue is resolved and you're back on track! Thank you for posting the update here. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

 

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