08-24-2020 13:17 - last edited on 08-28-2020 10:53 by MarreFitbit
08-24-2020 13:17 - last edited on 08-28-2020 10:53 by MarreFitbit
Fool me THREE times shame on me!! I had the same problem with my first Fitbit Versa. It was replaced. Had the same problem with the replacement. It was out of warranty but I got a 25% discount offer to "keep me in the family". I got my new Versa 2 (that'll fix the problem) only five weeks ago and the same thing happened again! Went dead, put it on charger and still dead. Tried two other chargers with no change. When I push and hold the button on the side a get a display of a battery outline with an exclamation point through it.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
08-28-2020 10:55 - edited 09-26-2023 08:04
08-28-2020 10:55 - edited 09-26-2023 08:04
Hi there @stuhitchen, thanks for stopping by in the Community Forums. I'm sorry to hear that your Versa 2 isn't charging nor turning on. We acknowledge the limitation we have on our part particularly on what you have experienced. Thanks for trying to fix the inconvenience prior to posting here, I'll be glad to continue assisting you.
As per the description of your post, it seems that your watch may have insufficient power source. Where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. Please note that for best results, don’t leave your device plugged in on the charger longer than overnight.
Additionally, please check and try the steps below:
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
08-28-2020 10:55 - edited 09-26-2023 08:04
08-28-2020 10:55 - edited 09-26-2023 08:04
Hi there @stuhitchen, thanks for stopping by in the Community Forums. I'm sorry to hear that your Versa 2 isn't charging nor turning on. We acknowledge the limitation we have on our part particularly on what you have experienced. Thanks for trying to fix the inconvenience prior to posting here, I'll be glad to continue assisting you.
As per the description of your post, it seems that your watch may have insufficient power source. Where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub. Please note that for best results, don’t leave your device plugged in on the charger longer than overnight.
Additionally, please check and try the steps below:
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...