Versa 2 won't turn on or charge

[Eyed]

Noticed my display wast showing. Put on the charger just in case the battery was dead. Checked after about 20 minutes and it was hot. Took it off the charger and let it sit for an hour. Still no display. Held the button until logo appeared. Now logo slowly flashes and sensor lights on the back are not on. Checked on the app and it synced with 89% battery about 4 hours before I noticed it not working.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Eyed, welcome to the Community Forums. I'm sorry to hear about your Versa 2's behavior, I understand where your concern is coming from. Thanks for the details provided in your post. 

I've seen you got in touch with our Support Team after posting here and they already helped you. 😉

Have a nice day! 

[Jontwins]

I had the same issue but I got a red battery icon w an exclamation mark then it totally died. It’s less than a year old. What can I do?

[MarreFitbit · Accepted solution]

Hi there @Jontwins, welcome on board. Thanks for the details provided in your post about your Versa 2's battery behavior. I'll be glad to help you.

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here: Why ins't my Fitbit device's battery charging? 

Let me know how it goes. 

[Jontwins]

Hi there
None of the trouble shooting works. I’ve just been through it with someone in their online customer service. The good news is that my husband found the sakes docket - so hopefully they’ll act fast as having no watch/Fitbit totally sux

Jo Roper

[Eyed]

I ended up calling customer support and I had to send it in for a
replacement.

[MarreFitbit]

Hi there @Eyed and @Jontwins, thanks for getting back and for the update. 

If you have any questions about the resolution of your case, feel free to contact our Support Team again for a further explanation of the information you were provided or you can also check our warranty policies here for a better understanding.