Versa 2 won't turn on or charge

[Fionajane38]

Versa 2 went off will not re start or charge 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Fionajane38, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the suggestions above don't work and your watch hasn't vibrated during the restart process, please try the following:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?