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Versa 2 won't turn on or charge

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‎08-30-2021 14:26 - last edited on ‎08-30-2021 17:10 by Fitbit Moderator

‎08-30-2021 14:26 - last edited on ‎08-30-2021 17:10 by Fitbit Moderator

My versa 2 won’t charge, won’t turn on. I have had it on charge over night and nothing is working. I’ve tried holding down the back left and side button and nothing happens.

I’ve also tried turning Bluetooth off and on on my phone and I’ve disconnected it from the Ap and tried to set up a “new” device and it’s still not working. 
Any suggestions?

The watch is less than 2 years old.

Will it be under warranty?

thanks

lauren

 

Moderator Edit: Clarified subject

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‎08-30-2021 17:11 - edited ‎08-19-2023 07:24

‎08-30-2021 17:11 - edited ‎08-19-2023 07:24

Hi there, @LaurenRuane3. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Regarding your inquiry, see our Return Policy and Warranty for our full warranty terms and conditions,

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-30-2021 17:11 - edited ‎08-19-2023 07:24

‎08-30-2021 17:11 - edited ‎08-19-2023 07:24

Hi there, @LaurenRuane3. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Regarding your inquiry, see our Return Policy and Warranty for our full warranty terms and conditions,

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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