04-18-2022
03:30
- last edited on
04-18-2022
06:25
by
MarreFitbit
04-18-2022
03:30
- last edited on
04-18-2022
06:25
by
MarreFitbit
Hi,
My Fitbit Versa 2 (which was reasonably charged at the time) stopped working yesterday morning. I tried holding down the reset button but that did nothing. The green light at the back of the watch no longer shines. The front screen is blank. For all intensive purposes it appears broken.
Any advise on how to rejuvenate it?
Update: I did also try charging it but that did nothing.
Thanks.
Nicole
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
04-18-2022 06:30
04-18-2022 06:30
Hi there, @NicoleAustralia. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from.
Did your Versa 2 vibrate while you tried performing the restart? If it didn't, I'd suggest trying the below steps:
If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step):
You can follow the steps to set up the device after that: How do I set up my Fitbit device?
Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
Hope that helps.
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04-18-2022 06:30
04-18-2022 06:30
Hi there, @NicoleAustralia. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from.
Did your Versa 2 vibrate while you tried performing the restart? If it didn't, I'd suggest trying the below steps:
If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step):
You can follow the steps to set up the device after that: How do I set up my Fitbit device?
Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
Hope that helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
04-18-2022 15:50
04-18-2022 15:50
Hi.
I cleaned the charging cable and watch but that did nothing. I don’t think that it is a charging issue as it had good charge when the watch stopped working.
I can’t work out what button you are referring to at the back of the watch to perform the factory reset as described. Could you please assist with further instructions on where to locate the button described. It appears that I only have a button on the side of the watch.
Thanks.
Nicole
04-19-2022 05:43
04-19-2022 05:43
@NicoleAustralia It's that button you're referring to, the one you have on the side of the watch. 🙂
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04-19-2022 06:13
04-19-2022 06:13
The watch is still unresponsive. Is there a warranty on the Versa 2? For all intensive purposes the watch appears broken.
04-19-2022 07:13 - edited 12-31-2023 08:10
04-19-2022 07:13 - edited 12-31-2023 08:10
@NicoleAustralia I appreciate you had followed the tips and recommendations provided above. I totally understand where your concern is coming from.
At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
We hope your issue is solved soon.
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