Versa 2 won't turn on or charge

[munirah_07]

My fitbit versa 2 has blacked out.
it won't charge either.
I have charged it for 2 hrs multiple times and tried to force start

also tried holding the power button for 10 seconds still no logo or any charing symbol on the sceen
what do i do

Moderator Edit: Clarified subject

[Guy_]

Hi @munirah_07  - try using a different power source, such as a PC usb port.

Unless the watch has developed a fault, possibly from water ingression which may manifest itself by getting hot while charging if so stop immediately, it may have a faulty screen.

If it is faulty and under warranty take it back for replacement.

You can also chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

[MarreFitbit · Accepted solution]

Hi there, @munirah_07. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?.

If the restart doesn't work and the Versa 2 does not vibrate while trying to perform the restart, I'd suggest trying the below steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove the Versa 2 from the phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

If any of the steps above work, please follow @Guy_'s advice and chat with us online or give us a call. Click here to get connected.