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Versa 2 won't turn on or charge

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‎05-25-2024 05:01 - last edited on ‎05-31-2024 16:47 by Fitbit Moderator

‎05-25-2024 05:01 - last edited on ‎05-31-2024 16:47 by Fitbit Moderator

I buy my versa 2 I put it on the charger and no reaction, the watch is turned off, it really does not charge

Moderator Edit: Clarified subject

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‎05-31-2024 16:52

‎05-31-2024 16:52

Hi there, @Flampro. Welcome to the Fitbit Community Forums. I'm sorry to hear that your new Versa 2 is not turning on. I understand your concern, I will do my best to help you. 

Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 2. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎05-31-2024 16:52

‎05-31-2024 16:52

Hi there, @Flampro. Welcome to the Fitbit Community Forums. I'm sorry to hear that your new Versa 2 is not turning on. I understand your concern, I will do my best to help you. 

Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 2. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer