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Versa 2 won't turn on or charge

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‎04-01-2020 07:31 - last edited on ‎09-09-2021 06:31 by Fitbit Moderator

‎04-01-2020 07:31 - last edited on ‎09-09-2021 06:31 by Fitbit Moderator

Plugged my Versa 2 in last night to charge only to find it didn’t charge at all.  Charger itself lights up blue to indicate it’s working.  Can’t power on the watch at all.  App is looking for device?!?  I just got this watch in December.  It was working fine yesterday!  

 

 

Moderator Edit: Clarified subject

 

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5 REPLIES 5

‎04-01-2020 11:06 - last edited on ‎10-04-2024 04:02 by Fitbit Moderator

‎04-01-2020 11:06 - last edited on ‎10-04-2024 04:02 by Fitbit Moderator

@Aod20  You can attempt hard reset using buttons:

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎09-09-2021 05:43

In response to Marrrmaduke

‎09-09-2021 05:43

I did.  It’s not working.  No vibration…. Nothing but a Fitbit logo.  I’ve tried everything.

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‎09-09-2021 06:34 - edited ‎10-04-2024 04:01

In response to Aod20

‎09-09-2021 06:34 - edited ‎10-04-2024 04:01

Hi there, @Aod20. Welcome to the Community Forums. Thanks for following the troubleshooting steps provided by @Marrrmaduke. 

I've seen that you got in touch with our Support Team yesterday, but your chat got disconnected due to a connectivity issue. If you still have issues with your Versa 2, please feel free to contact our team back so they can continue assisting you. 

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


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‎09-09-2021 09:09

‎09-09-2021 09:09

I have exactly the same problem. Plugged it to the charger before going to bed as I have done every night since I got the device but woke up this morning with the device not coming on at all. 

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‎09-09-2021 09:28

In response to MarreFitbit

‎09-09-2021 09:28

Yes, since I’m using the app I can’t continue with the chat and try to fix the problem at the same time.

🤷🏼‍:female_sign:

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