help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won’t turn on or charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-31-2020 13:32 - last edited on ‎08-03-2020 13:35 by Fitbit Moderator

‎07-31-2020 13:32 - last edited on ‎08-03-2020 13:35 by Fitbit Moderator

Yesterday my Fitbit Versa 2 suddenly died while at about 95% battery. I have not been able to turn it back on. Tried holding down the button and nothing. Cleaned contacts and tried charging. Never recognized being on the charger because it’s not working. Still will not turn on after being on charger all night. My Apple cannot find the Fitbit to pair because it is not working. Again, it does not turn on. Anyone have an answer? Please help. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 REPLY 1

‎08-03-2020 13:38 - edited ‎10-12-2023 18:21

‎08-03-2020 13:38 - edited ‎10-12-2023 18:21

Hi there @Chachamama, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's recent behavior. I appreciate all the steps you tried in order to turn on or charge your Versa 2 again. 

I've seen that you contacted our Support Team after posting here and they helped you to get back in business. I'm glad to hear about your replacement. 

Please don't hesitate to let us know if there's anything else we may do for you in the near future. Have a good day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes