Versa 2 won't turn on or charge

[Karencbn]

I've a fitbit versa 2 which won't work. The screen is completely  black. I try and charge it. Screen still black. Yet in my fone. Says its charged. Nothing in screen. Even though its saying its charged. The charge dosnt  last. It just goes of. Even though its not i. Use. Can this be fixed.thankyou

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Karencbn, welcome to the Community Forums. Thanks for the details shared in your post about your Versa 2's recent behavior. Thanks for making sure that your watch is fully charged. 

In regards to the battery percentage on your Fitbit app that shows as fully charged, note that the Fitbit app updates the battery level every time you sync. So if you haven't synced yet, your app will remain the battery percentage of the last synced. 

Once you charge your device make sure to sync and you'll see that the percentage on your Versa 2 will match with the one on your Fitbit app. However, since the screen isn't turning on, I'd recommend the steps below:

1. Check in the Fitbit app if your Versa 2 is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

Give this a go and let me know the outcome. 

[Alicia83]

I have the same issue! I’ve tried everything in these forums! Please escalate this case for me! Not cool 

[MarreFitbit]

Hi there @Alicia83, thanks for stopping by in the Community Forums. I'm sorry to hear that your Versa is too having an issue with the screen. I've seen that you contacted our Support Team yesterday in regards to this issue and they're now helping you to get it solved. Please stay tuned to your inbox for updates on your case.

I'll be around if there's anything else I may do for you in the meantime. 

[Alicia83]

Hi Marre,

It wasn't very helpful. We ended up having to solve issues regarding email used for login. 

Device is completely useless. Nothing works! Please please please HELP

[Obaf]

I am having the exact problem with my Versa @2.. I was wearing the watch and felt a quick vibration which I thought was letting me know how many more steps I had left this hour. When I checked the screen was black. I didn't think it was the battery. I checked the app and it said 44%. I have had it plugged in to charge and still nothing but a black screen. I am extremely disappointed because I only started using this 3 months ago on May 31, 2020. How can this be fixed?

[MarreFitbit]

Hi there @Alicia83, thanks for getting back and for the update. Please stay tuned to your inbox, our Support Team will keep working with you until they find a resolution to your case.

Hello @Obaf, welcome on board. I'm sorry to hear you're feeling disappointed. Thanks for the details provided in your post about your Versa 2's recent behavior. 

In order for me to better assist you, would you mind following the tips and recommendations I shared here?

Let me know how it goes, I'll be looking forward to hearing from you soon.

[Karencbn]

Hi there thanks for getting back to me. But tried all sussegtons  and it dosnt work at all. Is there any whey it can be repaired.  If so where do I send it thankyou..

[MarreFitbit]

Hello @Karencbn, thanks for the update. I appreciate you had followed the tips and recommendations provided above.

Note that we don't have repair centers in any country where Fitbit trackers are sold. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know. 😉

[Desertwind]

I also have the same exact issue.

The instructions for restarting are nil. None apparently. Also, if it doesn’t take a charge, I assume with a black screen, restarting can not occur. 
This is an unsatisfactory help forum. Acting only to prove how many have issues with this product.

[MarreFitbit]

Hi there @Desertwind, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't responding or charging despite the suggestions provided in the forums. I understand where your concern is coming from and I truly appreciate your time and efforts in trying to fix the issue with your watch.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.