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Versa 2 won't turn on or charge

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‎11-03-2020 12:22 - last edited on ‎11-03-2020 13:24 by Fitbit Moderator

‎11-03-2020 12:22 - last edited on ‎11-03-2020 13:24 by Fitbit Moderator

My versa 2 which I recieved in June will no long charge and switch on. Will Fitbit replace this? 

 

 

Moderator Edit: Clarified subject

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‎11-03-2020 13:27 - edited ‎09-19-2023 06:08

‎11-03-2020 13:27 - edited ‎09-19-2023 06:08

Hi there @joanna06, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't turning on or charging, I understand where your concern is coming from. I'll be glad to help you. 

I've seen you just contacted our Support Team about this regards and they're now helping you to get back on track. 😉

About your inquiry, note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

Maria | Community Moderator, Fitbit


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