Versa 2 won't turn on or charge

[Sunshinenict]

I put my Versa 2 on the charger when it indicated low battery. I came back a couple hours later to a black screen and no response. I checked to see that it was seated correctly in the charger and tried plugging the cord in the usb port on my laptop rather than the wall charger I have been using.  Holding down the side button didn't get a response either.  Help!   Shouldn't a Fitbit last more than a year?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Sunshinenict, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't charging or turning on, I understand where your concern is coming from and how you must be feeling. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

Regarding the issue you're experiencing, I was wondering if you felt any kind of vibration when performing the restart or while plugging your watch in the USB port ? If you didn't, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?