Versa 2 won't turn on or charge

[Sh4nn0n]

I’ve only had my Fitbit since the beginning of January this year. 

Every time it says there is an update available my versa 2 dies. Last time it took 3 days for it to turn back on; I was charging it and trying to reset it but that didn’t work. I just noticed all of a sudden it was back on. 

This time my Fitbit died on Sunday night (24/01/2021) and I put it on charge; it’s been over a week now and it still hasn’t turned on; I’m really unhappy with the fact  I haven’t had it long and now I’ve had to not use it for over a week. 
It still says on my app that an update is available but because my Fitbit won’t turn on it’s not syncing to update. 

Please help or any suggestions 

Thank you!!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Sh4nn0n, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2 and for trying to fix it before reaching out. I understand how you must be feeling. 

Does your Versa 2 vibrate when you connect it to the charger? If not, please try the recommendations below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below: 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

I'm looking forward to your response, keep me posted. 

[Sh4nn0n]

Good evening,

I have tried all these steps and nothing seems to be happening. 
I’m not sure how to reset my device as the screen is completely blank; no logo or battery sign seems to appear. 
No error sign appears when putting it on charge and it doesn’t vibrate either; I’m wondering if my lead is broken and not the Fitbit itself. 

[MarreFitbit]

@Sh4nn0n I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of all the steps you've done already, this way you can also avoid repeating yourself again. 

We hope your issue is solved soon. 

[Jessymmeyer]

Mine is doing the exact same thing and nothing is working to fix it either.

[MarreFitbit]

Hi there @Jessymmeyer, welcome on board. If you're also having the same issue with your watch, please be advised to do what I've just recommended in my post above. 

Have a nice day. 

[Jessymmeyer]

I have done all that, I just figured having several people all in the same place with the same issue is better than all separate threads or everyone thinking its something that they did to it