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Versa 2 won't turn on or charge

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‎06-13-2021 19:57 - last edited on ‎06-14-2021 16:15 by Fitbit Moderator

‎06-13-2021 19:57 - last edited on ‎06-14-2021 16:15 by Fitbit Moderator

I am unable to restart my versa 2.  The face is black.  When I try to charge it all I get is the logo. I have tried to use the reset button and all I get is the fitbit logo.  I have cleaned the charger and even bought a new charger.  When I plugged the versa 2 into the new charger the face came on for a couple of minutes and then it went off.  I can't get it to do anything. I have had the versa 2 for one year.  Very displeased that it quit working so soon.  

 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-14-2021 16:17 - edited ‎01-02-2024 05:20

‎06-14-2021 16:17 - edited ‎01-02-2024 05:20

Hi there, @pat.allen. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products and services.

In addition to the steps you've performed so far, please try the following:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎06-14-2021 19:32

‎06-14-2021 19:32

I am having this exact same issue with mine and I only purchased mine in april. Is there any other advice I can get, because i have tried all trouble shoots and more. Still can not get the screen to turn on, just the fit bit logo shows and the screen turns to black after 15 seconds.

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‎06-15-2021 06:39 - edited ‎01-02-2024 05:20

In response to Irishblndy

‎06-15-2021 06:39 - edited ‎01-02-2024 05:20

Hi there, @Irishblndy. Welcome on board. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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