Versa 2 won't turn on or charge

[Julie4164]

I read another post that had the same problem. I have tried to reboot and charge for more than an hour. Nothing is working??

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Julie4164. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen that you reached out to our Support Team after posting here and they've already helped you with this matter. If you have any further questions or concerns, please feel free to contact our team back so they can continue assisting you.

[Juli5601]

My versa won't charge or restart. What should i do?

[MarreFitbit]

Hi there, @Juli5601. Welcome on board. 

Did your Versa vibrate while you tried performing the restart? If it didn't, I'd suggest trying the below steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Hope that helps. 

[Juli5601]

Done all of these steps and nothing.



Sent from my Bell Samsung device over Canada’s largest network.

[MarreFitbit]

@Juli5601 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.