Versa 2 won't turn on or charge

[Mcfcfoden]

Hi, my versa2 won’t charge or turn on, when initially put on on charge the logo comes on but then goes off again and won’t charge, I’ve tried my partners charger and cleaned the connections on both the watch and charger but had no luck? Please help 🙏

Moderator Edit: Clarified subject

[Guy_]

Hi @Mcfcfoden  -  it may be charging but because of the logo you can't see it.  After charging for an hour try a restart. How do I restart my Fitbit device? 

[Mcfcfoden]

Hi guy, do you work for Fitbit? There is no power at all in the watch so a reset is not possible, thanks 

[Guy_]

@Mcfcfoden  - this is a users forum.

Probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[MarreFitbit]

Hi there, @Mcfcfoden. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team before posting here and they've already addressed your issue since that day. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back so they can continue assisting you. 

Have a good day.