help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't turn on or charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-01-2022 07:18 - last edited on ‎02-01-2022 11:49 by Fitbit Moderator

‎02-01-2022 07:18 - last edited on ‎02-01-2022 11:49 by Fitbit Moderator

My Versa 2 died suddenly and is not starting up. I tried the following things-

1. Cleaned my charger and watch as per the guidelines mentioned on the Fitbit website.

2.Charghed for around 1 hour before trying to switch on.

3. My friend has Fitbit versa 2 and tried to charge that one with the same charger and it worked fine but mine did not.

4. Tried charging with another charger. 5.Pressed and held the button on watch for more than a minute but the logo did not appear.

 

Seems like nothing works, any kind of help to get it working is much appreciated.

 

Thanks.

 

 

Moderator Edit: Clarified subject

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-01-2022 11:51 - edited ‎08-24-2023 04:14

‎02-01-2022 11:51 - edited ‎08-24-2023 04:14

Hi there, @Versa2Jhb. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes