03-31-2022 08:50 - last edited on 03-31-2022 12:59 by MarreFitbit
03-31-2022 08:50 - last edited on 03-31-2022 12:59 by MarreFitbit
My Versa2 has a blank screen, won’t restart and is showing a blank battery with exclamation point
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
03-31-2022 13:01 - edited 08-03-2023 12:09
03-31-2022 13:01 - edited 08-03-2023 12:09
Hi there, @Kacie1. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.
Did your Versa 2 vibrate while you tried performing the restart? If it didn't, I'd suggest trying the below steps:
If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step):
You can follow the steps to set up the device after that: How do I set up my Fitbit device?
Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
03-31-2022 13:01 - edited 08-03-2023 12:09
03-31-2022 13:01 - edited 08-03-2023 12:09
Hi there, @Kacie1. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.
Did your Versa 2 vibrate while you tried performing the restart? If it didn't, I'd suggest trying the below steps:
If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step):
You can follow the steps to set up the device after that: How do I set up my Fitbit device?
Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...