04-14-2022
13:55
- last edited on
04-14-2022
14:11
by
MarreFitbit
04-14-2022
13:55
- last edited on
04-14-2022
14:11
by
MarreFitbit
Hi,
my Versa 2 today just vibrated and went off. I didn't do anything special before. To exclude a battery problem I recharged for two hours, but I wasn't able to start it again.
It's the second time I have an issue with it and it was just bought in May 21 and already exchanged once 😞
What should I do?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
04-14-2022 14:13 - edited 11-13-2023 04:07
04-14-2022 14:13 - edited 11-13-2023 04:07
Hi there, @Anfronka. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2. I understand how you must be feeling.
Did your Versa 2 vibrate while you tried performing the restart? If it didn't, I'd suggest trying the below steps:
If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step):
You can follow the steps to set up the device after that: How do I set up my Fitbit device?
Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
Hope that helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
04-14-2022 14:13 - edited 11-13-2023 04:07
04-14-2022 14:13 - edited 11-13-2023 04:07
Hi there, @Anfronka. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2. I understand how you must be feeling.
Did your Versa 2 vibrate while you tried performing the restart? If it didn't, I'd suggest trying the below steps:
If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step):
You can follow the steps to set up the device after that: How do I set up my Fitbit device?
Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
Hope that helps.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...